Retail Sales and Customer Service

But how do you create a network effect in your retail business? And how can you become part of another network to get more value yourself. In this article we look at the best examples for the retail industry and would like to give practical advice.

Customers return products for a variety of reasons, and one of the most common ones is that they do not like the product. The customer might have bought it online and realised that it was not what they expected or they might have bought it from your store but realised that it didn’t fit well or was not what they wanted. Some customers might also be returning the product because it is defective or because it does not work as advertised.

Nowadays, an unified commerce ecosystem is the ultimate goal for any business. It means that the company has all the products and services it needs to offer customers. It also means that the company has a way to track, monitor, and optimize their marketing efforts.

Importance of walk-in customer approach at your retail store The retail industry is not for the faint of heart. Competition is fierce, margins are razor-thin, and customer expectations are high. The key to success in retail is customer approach of store visitors. Customers are no longer satisfied with a one-time purchase experience. They want to… Read More »12 Tips on How to Approach Customers in Retail – Endearing Yourself to the Customer The post 12 Tips on How to Approach Customers in Retail – Endearing Yourself to the Customer appeared first on Retailgear.

Valentine’s Day Ideas to create a perfect campaign for your shop The 14th of February is just around the corner and it’s time to start thinking about a great Valentine’s Day Campaign for your retail store. How to keep your customers happy and boost sales? There are plenty of ways that you can do this,… Read More »Fresh Ideas To Plan The Valentine’s Day Campaign for Your Retail Shop The post Fresh Ideas To Plan The Valentine’s Day Campaign for Your Retail Shop appeared first on Retailgear.

Examples on how to use video in your retail shop The retail industry has been evolving at a rapid pace. Customers are becoming more demanding and want to feel valued. So how can retailers achieve this? The answer is video! Video is an excellent way of getting customer feedback and making them feel valued as… Read More »10 Examples On How Video Can Help Your Retail Store The post 10 Examples On How Video Can Help Your Retail Store appeared first on Retailgear.

Dealing with difficult customers Did you know that I have been doing customer support for years? It is not always easy to to provide good service when facing a bad response or attitude. So keep your cool with these tips. Successful retailers don’t just sell products. Today, providing good service is what sets your store… Read More »Handle Difficult Customers To Create A Sales Opportunity The post Handle Difficult Customers To Create A Sales Opportunity appeared first on Retailgear.

Five excuses from consumers not to buy and what the real reason is. Wondering how to improve yourself or your store staff in sales? Consumers often feel that they cannot trust sellers. That is why you are often confronted with excuses as to why they do not want to buy a certain expensive item. Bob… Read More »Turning Five Consumer Excuses Into A Sales Opportunity The post Turning Five Consumer Excuses Into A Sales Opportunity appeared first on Retailgear.

Keep in contact with your audience outside the shop Every business needs to keep in contact with their customers. Keeping in touch not only reinforces the relationship but also helps to show that you care. So, maintaining customer relationships is the key to success in any business, and it can be done through a variety… Read More »Tricks To Stay In Touch With Customers Outside The Store The post Tricks To Stay In Touch With Customers Outside The Store appeared first on Retailgear.